Privacy Policy – Buyers Agent Group Maitland
Buyers Agent Group Maitland is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways, including via telephone, email, and through our website www.buyersagentmaitland.com.au. We do not guarantee the privacy policies of any authorised third parties linked through our site.
We collect your Personal Information for the primary purpose of delivering our services, providing information to our clients, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in situations where such use or disclosure would be reasonably expected. You may unsubscribe from our marketing communications at any time by contacting us in writing.
Where appropriate and possible, we will explain why we are collecting your information and how we intend to use it.
Sensitive Information
Sensitive information includes details such as your racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information.
Sensitive information will only be used:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, we may receive information from third parties. In such cases, we will take reasonable steps to inform you of the information provided to us.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
To third parties where you consent to the use or disclosure; and
Where required or authorised by law
Security of Personal Information
We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When no longer required for its original purpose, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, much of this information will be stored in client files and retained for at least 7 years.
Access to Your Personal Information
You may request access to the Personal Information we hold about you and request corrections if necessary, subject to exceptions allowed by law. To do so, please contact us in writing.
We will not charge a fee for your access request, though we may charge a reasonable administrative fee for providing a copy of your Personal Information.
To protect your privacy, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It’s important that your Personal Information is accurate, complete, and up to date. Please notify us promptly if any details change so we can update our records accordingly.
Policy Updates
This policy may change from time to time. Any updates will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints regarding our Privacy Policy, please contact us at:
Buyers Agent Group Maitland
Email: [email protected]
Phone: (02) 4911 9414